Screen and infotainment system Ford: problems by model and engine

Documented faults, from most to least important

Severity × frequency. Below each one, the Ford models it appears in.

- Medium severityFrequency: OccasionalFord Focus IVElectronic faults in early units: Sync 3, parking sensors and stop-startEarly Focus IV units drew complaints about parking sensors that did not work, the Sync 3 infotainment system and flat starter batteries that disabled stop-start and Auto-Hold, according to gebrauchtwagenberater.de.
- Medium severityFrequency: OccasionalFord Mustang Mach-ERear camera image frozen by a software fault in the multimedia module (APIM)Yes: Ford recalled the Mustang Mach-E for a possible software fault that stops the rear camera working properly (frozen screen). The DVSA records 4,274 UK cars built between October 2020 and December 2023; it is fixed by updating the software in the APIM module.
- Low severityFrequency: CommonFord Kuga IIIThe rear camera or the Sync screen freezes or goes blackThe reversing camera image may freeze or go black, and the central Sync screen may lock up, lose Bluetooth or disconnect Apple CarPlay/Android Auto; Ford corrects the camera fault with an update of the SYNC4 system.
- Medium severityFrequency: RareFord S-Max II2016 recall for headlights switching off unexpectedly and multimedia screen freezesIn June 2016 Ford recalled S-Max vehicles built before February 2016 because a software fault could switch the headlights off unexpectedly; fiches-auto.fr adds that the multimedia screen can freeze and cause a loss of steering wheel controls in 3 of the 24 cases it analyses.
- Low severityFrequency: OccasionalFord Kuga IRadio, navigation and window faultsSome first-generation Kugas have a Sony radio that locks up, navigation with no GPS signal, and anti-trapping windows that trigger for no reason; French testimonies also report sensor errors and cruise control cutting out.

By Ford model

Open yours to see only the faults that affect it, by engine and by year.

Frequently asked questions

What faults with the infotainment system do Ford cars have?

In 5 models from Ford there are 5 documented faults with the infotainment system. The most important: electronic faults in early units: Sync 3, parking sensors and stop-start, rear camera image frozen by a software fault in the multimedia module (APIM) and the rear camera or the Sync screen freezes or goes black. Each fault has its own page with the affected years and versions, the symptoms and the repair cost.

Which Ford models have the most problems with the infotainment system?

Ford Kuga I (1 fault), Ford S-Max II (1 fault), Ford Focus IV (1 fault) and Ford Kuga III (1 fault).