eCall system Ford: problems by model and engine

Documented faults, from most to least important

Severity × frequency. Below each one, the Ford models it appears in.

- Critical severityFrequency: CommonFord Kuga IIIFire risk in the plug-in hybrid high-voltage battery (recall 25SC4)The cells of the Kuga PHEV's high-voltage battery (made by Samsung SDI) can suffer an internal short circuit because of a damaged separator, with a risk of power loss and fire; Ford has recalled units built between August 2019 and November 2023.
- Medium severityFrequency: CommonFord PumaeCall system software faults and instrument cluster updateFord has recalled the Puma twice (2021 and 2022) over a software fault that could leave the eCall emergency call system inoperative, and in 2024 over an update to the digital instrument cluster software.
- Critical severityFrequency: RareFord Fiesta VRecall over the rear seat belt mounting (limited series)Ford recalled a limited series of the Fiesta V over a problem with the mounting of the rear seat belts, according to fiches-auto.fr, with no further detail on dates or chassis numbers.
- Critical severityFrequency: RareFord Mondeo IIIDriver's airbag recall (2006-2007 cars)According to the KBA (the German vehicle authority), a fault in the driver's airbag gas generator can cause an uncontrolled rupture on deployment and metal fragments to be projected, which could injure the occupants. Mondeo III cars built in 2006 and 2007 are affected.
- Medium severityFrequency: OccasionalFord Focus IVSoftware faults in the eCall and rear cameraThere are software recalls for the Focus IV over a fault in the telematics unit that could prevent the eCall emergency call (production until October 2024), and over a rear camera that could freeze the image (2020-2025).

By Ford model

Open yours to see only the faults that affect it, by engine and by year.

Frequently asked questions

What faults with the eCall system do Ford cars have?

In 5 models from Ford there are 5 documented faults with the eCall system. The most important: fire risk in the plug-in hybrid high-voltage battery (recall 25SC4), eCall system software faults and instrument cluster update and recall over the rear seat belt mounting (limited series). Each fault has its own page with the affected years and versions, the symptoms and the repair cost.

Which Ford models have the most problems with the eCall system?

Ford Mondeo III (1 fault), Ford Fiesta V (1 fault), Ford Focus IV (1 fault) and Ford Kuga III (1 fault).