Smart #1 (2022–today) · Smart campaigns
Recalls and campaigns for the Smart #1
We have documented 2 campaigns for the Smart #1, one of them a recall. The most recent (August 2025): recall of the Smart #1 and #3 rear centre seatbelt.[1]
Recall
Recallsmart, notificada en Austria a través de la Asociación de Aseguradoras · August 2025
Recall of the Smart #1 and #3 rear centre seatbelt
Smart #1 (HX11) and #3 (HC11) built up to 11/12/2024 (270 vehicles according to ÖAMTC): the rear centre seatbelt buckle can come loose unintentionally; technical adjustment of about 10 minutes at an authorised workshop.[1]
See the fault: Rear centre seatbelt buckle that can come loose (2025 recall)
Software update
Software updatesmart, registrada por el KBA · August 2023 · Ref. KBA 012747
KBA recall 012747: Smart #1 eCall
729 Smart #1 worldwide (636 in Germany) built in 2022 and 2023: the eCall was not fully compatible with Galileo and EGNOS; it is corrected with an OTA update that the owner can install.[2][3][4]
See the fault: eCall system not fully compatible with Galileo and EGNOS (KBA recall 012747)
Frequently asked questions
What recalls does the Smart #1 have?
We have documented 2 campaigns for the Smart #1, one of them a recall. The most recent (August 2025): recall of the Smart #1 and #3 rear centre seatbelt. In order: recall of the Smart #1 and #3 rear centre seatbelt (August 2025) and KBA recall 012747: Smart #1 eCall (August 2023).
How do I know if my Smart #1 is affected?
Each campaign affects only a specific build period or certain VINs. The manufacturer usually writes to owners, but if you bought the car second-hand or have moved, the letter may not reach you: ask at any official service centre of the brand with the vehicle identification number (VIN), which appears on the registration document and in the technical data sheet. Recalls are free of charge.
Buying a second-hand Smart #1?
We will put you in touch with a partner only if you authorise it in the form.
Sources
Every fact on this page links to its source. If you find an error, let us know.
- smart #1/#3: Probleme mit dem hinteren mittleren SicherheitsgurtÖAMTC · Consumer association · published 6 August 2025 · consulted 31 October 2026 · in German
- Rückruf Smart #1: E-Call-System mit Schwächenauto motor und sport · Motoring press · published 8 August 2023 · consulted 31 October 2026 · in German
- Erster Rückruf für smart #1 Modell wegen eCall-Systemmbpassion.de · Motoring press · published 6 August 2023 · consulted 31 October 2026 · in German
- smart #1: Anuncios y llamadas a revisión (eCall y números de homologación)AutoScout24 Austria · Motoring press · consulted 31 October 2026 · in German